Privacy policy
Updated : January 22, 2026
This Privacy Policy describes the policies of Sekoia.io, registered with the Paris Trade and Company Register under number 913 174 744, having its registered office at 28 Boulevard du Colombier, 35000 Rennes France, on the collection, use and disclosure of your information that we collect when you use our websites.
1. Scope
The scope of this privacy policy applies to all websites and platforms used by Sekoia.io, visitors using the website or the blog as well as users using the platform. These different environment are referred as “ the websites” and are listed below:
● Website: https://www.sekoia.com
● Blog: https://www.sekoia.com/blog
● Sekoia.io platforms: https://*.app.sekoia.io
● Partner portal: https://partners.sekoia.io
● Support portal: https://support.sekoia.com
● University: https://training.sekoia.com
● CRM: https://app.hubspot.com
By accessing or using our websites, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
2. Information we collect
We will collect and process the following personal information about you:
We DO NOT collect personal data associated with :
● Financial data (Bank account, Credit card number, Transaction history…)
● Health data (Medical record, genetic data, Biometric data…)
● Sensitive Personal Data (Race, Ethnicity, Political opinion, Religious Beliefs, Union membership, Sexual orientation…)
● Criminal records (Offenses…)
3. How we collect your information
We collect/receive information about you in the following manner:
For CRM activities, you might receive emails from sekoia.io, sekoia.com or get-sekoia.com
4. How we use your information
We will use the information that we collect about you for the following purposes:
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
5. How we access your information
● Two-factor authentication
● Role-Based Access Control
● Principle of least privilege
● Activity logs and auditing
6. How we share your information
We will not transfer your personal information to any third party without your consent, except in limited circumstances as described below:
● Legal entities to perform T&C
● Marketing agencies and tools to perform marketing automation services
● Analytics tools to optimize the performance of the platform
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Third party solutions are listed in our sub-processor list that can be available on our Trust Center.
7. Retention of your information
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
8. Your rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at dpo@sekoia.com. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at marketing@sekoia.com.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
9. Cookies
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
10. Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control.
To learn more about how we mitigate risks or enforce security measures including protecting personal data, you can get access to our Security Whitepaper, available in our Trust Center.
11. Third party links & use of your information
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
12. Quality / Monitoring / Enforcement
Sekoia has designated a Data Protection Officer who is fully committed to enforcing the execution of this privacy policy.
We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data.
We encourage our users to access their personal data through their account from time to time to ensure that it is up to date.
Internal audit measures ensure regular reviews are made on policies such as this one and technical monitoring measures are enforced to make sure the personal data workflow is not impacted by a security breach.
13. Grievance / Data Protection Officer contact
If you have any queries or concerns about the processing of your information that is available with us, you may email our Data Protection Officer at Sekoia, 28 boulevard du Colombier, 35000 Rennes, France email: dpo@sekoia.com. We will address your concerns in accordance with applicable law.